Care N’ Care Health Plan (HMO/PPO) to Again Offer in 2019 Its Customer Experience Team Program to All Medicare Advantage Members

(FORT WORTH, Texas – Nov. 26, 2018) — As seniors throughout North Texas make important decisions regarding their 2019 healthcare coverage, one health plan is encouraging Medicare recipients to look beyond the traditional definition of “benefits” in an era when healthcare has become more complex and often appears overwhelming.

“We’re of course proud to be able to offer an extensive choice of HMO and PPO plans with $0 premiums, $0 co-pays and $0 deductibles on medical and drug coverage along with dental, vision and hearing; but there’s more to a health plan than these raw numbers,” says Wendy Karsten, CEO of Care N’ Care. “Being your healthcare partner means finding a way to take the hassle out of healthcare and to assure that you get the care and straight answers you need.”

With that in mind, Care N’ Care will once again in 2019 be offering members its unique Customer Experience Team program. Through this, each member is assigned a personal concierge who then serves as a single point of contact to help facilitate that member’s healthcare needs, such as scheduling appointments, helping with claims or billing, answering questions regarding prescriptions, and more. For new members the concierge can even help the member select a doctor who is right for them.

“Just like a well-trained concierge at a fine hotel, Care N’ Care concierges exist solely to serve our members,” says Karsten. “Members come to think of them as their trusted partner who is committed to enhancing and making easier their entire healthcare experience. This concept is truly unique and is still another way that we are committed to providing seniors the healthy advantage they need to enjoy this special time in their life.”

Members of Care N’ Care have access to not only the health plan’s outstanding network of doctors and hospitals—including, most recently, the addition of the University of Texas Southwestern Medical Center hospitals and physicians—but an entire inventory of value-added benefits and resources to empower them to live life to its fullest. From healthy living guides to health-related events in the community to the peace of mind of having nationwide coverage while traveling, “We want members to take advantage of all their membership has to offer and to feel inspired to live a healthier lifestyle,” says Karsten.

The annual enrollment period for choosing a Medicare Advantage plan for 2019 runs Oct. 15 through Dec. 7. During this time seniors and others on Medicare may choose to switch their health plan or move from traditional Medicare to a Medicare Advantage plan (or move back to original Medicare) with their new coverage taking effect Jan. 1, 2019.

As part of its 2019 offerings, Care N’ Care is providing both HMO and PPO plan options in all counties it serves including Tarrant; Johnson; Dallas; Collin; Denton; Rockwall; Parker; and, for the first time, Hood and Wise. The plans include all of the coverage of traditional Medicare plus additional services and benefits that improve and simplify Medicare coverage. For more information about Care N’ Care and its Medicare Advantage health plans or to connect with a licensed agent who can assist with enrollment, call 1-877-665-2622 (TTY 711) seven days a week, 8 a.m. – 8 p.m., or visit

Care N’ Care Insurance is an HMO and PPO plan with a Medicare contract. Enrollment in    Care N’ Care depends on contract renewal. ATTENTION: If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-877-665-2622 (TTY 711).


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