We want to assure you we are staying current and keeping your health as our top priority. Education, prevention, and proper care are the best lines of defense.
Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness. Please consult with your healthcare provider about additional steps you may be able to take to protect yourself.
COVID-19 diagnostic test is covered as preventive care, at no cost to members. Call your in-network primary care doctor before going to the doctor’s office or call an in network urgent care or hospital if you can’t reach your doctor.
Accessing medications: Members who are concerned about accessing their prescriptions during the COVID-19 outbreak can have their next prescription refilled on an as-needed basis for any medication they use regularly to treat long-term health conditions. Members should contact their pharmacist and ask them to request approval for early refills through the pharmacy help desk: 1-855-791-5302.
Now would also be a good time to sign-up for mail-order delivery of your prescriptions. Learn more about your mail-order benefit.
Telehealth covered! Members will be fully covered for any telehealth visits with their provider. While Care N’ Care does not have a standard telehealth benefit within any of our plans, if your doctor office provides the service, you will now be covered. Offering this new benefit is in response to the current Public Health Emergency during which patients are being asked to avoid travel, when possible, to physicians’ offices, clinics, hospitals or other healthcare facilities where they could risk their own or others’ exposure to further illness.
Stay Active with your SilverSneakers benefit! SilverSneakers On-Demand offers workout and nutrition videos to keep you healthy & active while practicing Social Distancing!
We’re always happy to help answer coverage questions, help you find a doctor, and more.
- Contact your Healthcare Concierge for assistance by phone or email. In an effort to prevent the spread of COVID-19, Care N’ Care will not be accepting any walk-in visits to the office until further notice.
- Email: firstname.lastname@example.org
- Call: 1-877-374-7993 (TTY 711) October 1 – March 31, 8 am – 8 pm, (CST) seven days a week or April 1 – September 30, 8 am – 8 pm (CST), Monday through Friday.