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1

Your 2024 Benefits

…Care N’ Care Customer Experience Team can help: Explain health benefits Find a healthcare provider Verify health plan coverage and assist with claims and billing process Contact your Customer Experience…

2

Part C Determinations, Appeals & Grievances

…PHONE: In the case of a fast appeal 877-374-7993 (TTY 711) to speak to your Customer Experience Team. PLEASE NOTE: Individuals who represent you may either be appointed or authorized…

3

2024 Part D Appeals and Grievances

…can involve the behavior of a network pharmacist, the ability to get the information you need from a customer service representative, or the condition of a network pharmacy. You must…

4

2024 Our Benefits

…Care N’ Care Customer Experience Team can help: Explain health benefits Find a healthcare provider Verify health plan coverage and assist with claims and billing process Contact your Customer Experience…

5

Members

Customer Experience Team Fast, Efficient and always personal. Care N’ Care members you are more than just members – you are part of our family! We are dedicated to providing…

6

Tools & Resources (Provider)

…CM Customer Service at 855-359-9999. Provider Portal Claims Customer Service: 844-806-8216 (M-F 7:30 a.m. – 5:00 p.m.) 66010 Care N’ Care Insurance Company Attention Claims P.O. Box 4375 Scranton, PA…

8

Your Rights

Care N’ Care wants to provide you with thorough coverage and satisfactory service in all aspects of your medical and prescription drug coverage. This page outlines your rights and various…

9

Privacy Policy and Practices

To Our Customer: Care N’ Care understands that our members expect privacy and security regarding all of their personal and financial information. We’re committed to protecting the privacy and security…

10

Care N’ Care Health Plan’s Website Honored

…health-related events in their community, read the member newsletter, explore healthy resources, access important pharmacy information, and connect with a personal Customer Experience Team who can assist with any health…

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