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You are here: Home1 / Medicare Star Ratings

Medicare Star Ratings*

Care N’ Care is not your average health plan…and we’ve got the stars to prove it! The Centers for Medicare and Medicaid Services (CMS) rates all health and prescription drug plans each year based on a plan’s quality and performance. Medicare Plan Ratings help you know how well your plan is performing.

For 2022, Care N’ Care received an overall plan rating of 4 stars* for our PPO plans and plan rating of 3.5 stars* for our HMO plan. Learn more about Medicare Star Ratings by visiting the Medicare website at medicare.gov. You can also access a printable version of both our HMO and PPO 2022 Medicare Star Ratings:

    • PPO plan in English or Español
    • HMO plan in English or Español 

* Every year, Medicare evaluates plans based on a 5-star rating system

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We’ve moved!

Our new mailing address is:

Care N’ Care Insurance Company
1603 Lyndon B. Johnson Freeway, Suite 300
Farmers Branch, TX 75234

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Page last updated: Dec 13, 2021

© Copyright 2021 – Care N’ Care – All rights reserved.

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Speak to a Local Medicare Guide Today!

Call one of our Local Medicare Guides today at 1-800-994-0217 (TTY 711).

They are available 8am to 8pm, CST seven days a week from October 1 – March 31, or 8am to 8pm, CST, Monday through Friday, April 1 – September 30 to help with any questions you may have.

Printable Forms
  • PHI Form
  • Automatic Bank Draft Form
  • Direct Member Reimbursement Request
  • Vision Out-of-Network Claim Form
  • DentaQuest Dental Out-of-Network Claim Form 
  • Order by Phone

Call 1-833-492-9866 (TTY:711)
Customer service representatives are available Monday – Friday 7 am – 7 pm Central time, to assist you.

Order Online

Please visit https://livewell.medline.com/CNC to place your order.

 

To download a copy of the OTC Catalog, go to:

  • 2022 Plan Documents

 

Find a Pharmacy

Find a Pharmacy 2022

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Contact your Customer Experience Team by phone, email or mail:

Email: yourteam@cnchealthplan.com

Call: 1-877-374-7993 (TTY 711)

October 1 – March 31, 8 am – 8 pm, (CST) seven days a week or April 1 – September 30,  8 am – 8 pm (CST), Monday through Friday.

Mail: Care N’ Care Insurance Company, Inc.

Attn: Customer Experience Team
1603 Lyndon B. Johnson Freeway, Suite 300
Farmers Branch, TX 75234

Dental Health

Taking care of your health includes caring for your teeth, too.

At Care N’ Care, we believe your dental health can have a direct impact on your overall health and well-being and may have an influence on the development of certain conditions, such as diabetes and heart disease.

Care N’ Care’s (HMO/PPO) Plan helps meet most of your everyday dental needs.

Find a Dental Provider

Contact your Provider Concierge by phone or email for assistance:

By Email: providerconcierge@cnchealthplan.com

By Phone: 817-687-4004

Care N’ Share Newsletter

Members automatically receive a copy mailed to your home. If you would prefer to receive electronically and save paper – Sign-up today! Just complete the form below and we will add you to our eNewsletter that is delivered by email, every quarter. It is the same newsletter that is mailed to members homes.

Communication Preference

How do you want to hear from us?

It’s your choice! Email, Text Messages, U.S. Mail or some of each?

In an effort to reduce paper and deliver communication to our members, we offer plan material and communications electronically to our members. If you choose, we will securely send plan materials to your email address instead of your mailbox. It’s easy and will help us reduce our carbon footprint by limiting the materials we print.

The email electronic option does not apply to all mailings sent to you from Care N’ Care. To protect your personal health information, we will continue to send personal health information to you by U.S. Postal Service.

Make your choice by completing the form below or contacting your Customer Experience Team to assist you.

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  • Annual Notice of Change, Evidence of Coverage, Provider Directory, Summary of Benefits, Formulary
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    Pharmacy Alerts, Member Event Information, Reminders, Health & Wellness Tips. Standard text messaging rates apply.

Pending Approval

Join Our Network

Thank you for your interest in becoming part of the Care N’ Care provider network. Please complete the online contract request form. Provider selection is based on numerous factors.

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Request Plan Material

Need a copy of your plan material? Would you like an electronic copy emailed to you or a printed copy mailed to your home? Complete the form below to let us know and we will make sure you receive as requested!

  • Plan Material Needed

Pay Online

Members may pay their monthly premium online using PayPal. PayPal allows you to make payments using a variety of methods including:

  • PayPal Balance
  • Bank Account
  • PayPal Branded Debit and Credit Cards
  • PayPal Credit
  • Debit Card
  • Credit Card
Find a Hearing Provider

TruHearing

(833) 492-9866

Replace ID Card

Lost or damaged Care N’ Care member identification card? Complete the online form below to request a replacement card.

To make a change to your primary care physician on your ID card, please contact your Customer Experience Team at 1-877-374-7993 (TTY 711) or email yourteam@cnchealthplan.com

Provider eNewsletter
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  • Demographic Information


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Care N Care: COVID-19 Notifications
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    • Photograph & Video Release Form

    • I hereby grant permission to the rights of my image, likeness and sound of my voice as recorded on audio or video tape without payment or any other consideration. I understand that my image may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of my image or recording. I also understand that this material may be used in diverse educational settings within an unrestricted geographic area.

      Photographic, audio or video recordings may be used for the following purposes:

      • conference presentations
      • educational presentations or courses
      • informational presentations
      • on-line educational courses
      • educational videos

      By signing this release I understand this permission signifies that photographic or video recordings of me may be electronically displayed via the Internet or in the public educational setting.

      I will be consulted about the use of the photographs or video recording for any purpose other than those listed above.

      There is no time limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed.

      This release applies to photographic, audio or video recordings collected as part of the sessions listed on this document only.

      By signing this form I acknowledge that I have completely read and fully understand the above release and agree to be bound thereby. I hereby release any and all claims against any person or organization utilizing this material for educational purposes.

    Become a Volunteer

    Play a role in the evolution of our growing senior communities while you expand your social circle, refresh those workplace skills you spent so long developing, or just enjoy the satisfaction that comes with being a community volunteer.   Volunteers can be of any age! There are a variety of opportunities for volunteers seeking tasks that are detail-oriented, focused, offer flexibility, and critical to the community.

    Contact Form

    Become a Strategic Partner

    Our mission that Care N’ Community, will work hand-in-hand with the areas in which we serve to create an intergenerational support system that fosters and promotes well-being, empowerment and independence for safe and vibrant aging.

    Our vision is to engage the community in such a way that we all prosper and do not age alone.

    Care N’ Community is looking for strategic partnerships with local businesses and organizations who also have a vested interest in the success of the aging community as well.  Care N’ Care is focusing on the link between strong communities, senior involvement, population health and encouraging our communities to become more involved and innovative in their efforts to work in concert.  These partnerships offer educational, social and volunteer opportunities for everyone.

     

    Contact Form

    Volunteer Opportunities

    Transportation: Every once in a while seniors need a little assistance getting to medical appointments, social or cultural events, worship services, hairdresser or barbers, grocery stores and running errands. There are organizations in our community to assist seniors with these needs. Many seniors need assistance with errands such as grocery shopping, clothing and gift shopping, or picking up prescriptions.

    Social Programs: Staying active in retirement is easy. With the senior social programs, there is always something fun and exciting going on in the area. Help host an outing or just attend. Active seniors will have the opportunity to attend outings such as going to lunch, attending fitness classes, cultural events, and entertainment or going to shopping destinations. There’s no one-size-fits all, there are a variety of activities available. Once a week, once a month, first Tuesday of the month whichever the case may be, we love social and like-minded gatherings. From a men’s breakfast group, to lunch bunches, book clubs, coffee groups, happy hours and small group studies there is an opportunity for everyone. Making new friends and escaping the isolation from home is always a treat.

    Convenience Task & Handyman Services: Assistance with light yard work, minor household organization and cleaning, pet care, plant care, minor household chores such as hard to reach light bulbs, hang pictures, check smoke alarms, moving outdoor furniture, and simple repairs. Neighbors helping neighbors at home. For home repairs that require a little more work or a skilled tradesman, Care N’ Community can refer seniors to organizations that have pre-screened vendors.

    Contact:

    Kelli Blackwelder, Community Engagement Manager
    Phone: 1-844-656-7667
    Email: social@carencommunity.com

    Contact Form

    Our Partners

    YMCA logo

    Care N’ Community has partnered with several Tarrant County YMCAs to jointly offer a host of weekly programs designed to increase independence, reduce isolation and encourage healthy living of local-area seniors.

    The programs – open to all seniors in the area – vary greatly from week to week, depending on the needs and wants of the participants. Some programs stress physical activity, such as water aerobics; some are strictly social, such as adult coloring classes or organized breakfast and lunch groups; and some are educational, such as safety tips from local police or healthcare tips from local doctors and nurses.

    Currently, Care N’ Community offers programming at the following YMCA locations:

    • Airport Area YMCA
    • Benbrook YMCA
    • Northwest YMCA
    • Westside YMCA
    Attend Activities

    Staying active in retirement is easy. With the senior social programs, there is always something fun and exciting going on in the area.  Active seniors will have the opportunity to attend outings such as going to lunch, attending fitness classes, cultural events, and entertainment or going to shopping destinations.  There’s no one-size-fits all, there are a variety of activities available.  Once a week, once a month, first Tuesday of the month whichever the case may be, we love social and like-minded gatherings.  From a men’s breakfast group, to lunch bunches, book clubs, coffee groups, happy hours and small group studies there is an opportunity for everyone.  Making new friends and escaping the isolation from home is always a treat.

    Contact:
    Kelli Blackwelder, Community Engagement Manager
    Phone: 1-844-656-7667
    Email: social@carencommunity.com

    Contact Form