Nondiscrimination Notice & Accessibility Requirements

Discrimination is Against the Law

Care N’ Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Care N’ Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.  Care N’ Care:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact your Healthcare Concierge at 1-877-374-7993 (TTY: 711) October 1 – February 14, 8AM -8PM (CST), 7 days a week; February 15 – September 30, 8AM – 8PM (CST),  Monday through Friday.

If you believe that Care N’ Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Care N’ Care, Attn: Appeals and Grievances, 1701 River Run, Suite 402, Fort Worth, TX 76107, 1- 877-374-7993, (TTY 711), or via fax at 817-810-5214. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Appeals and Grievances Department is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 1-877-374-7993 (TTY:711).

Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-374-7993 (TTY:711)

Français (French): ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-877-374-7993 (ATS: 711).

Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-877-374-7993 (телетайп: 711).

繁體中文(Chinese): 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-877-374-7993 (TTY:711).。

繁體中文(Japanese): 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-877- 374-7993 (TTY:711). まで、お電話にてご連絡ください。

한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1- 877-374-7993 (TTY: 711). 번으로 전화해 주십시오.

Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-877-374-7993 (TTY:711).

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-877-374-7993 (TTY: 711).

لعربية (Arabic):

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-877-374-7993

.(711:TTY)

Deutsch (German): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-877-374-7993 (TTY: 711).

به زبان فارسی گفتگو می کنيد، تسهيالت زبانی بصورت رايگان برای شما فراهم می (Persian): فارسی تماس بگيريد711).  (TTY: 1-877-374-7993 باشد.  با توجه: اگر

�हद� (Hindi):

ध्यान द:

य�द आप �हद

� बोलते ह� तो आपके  िलए मुफ्त म� भाषा सहायता सेवाएं उपलब्ध ह।

1-877-374-7993 (TTY: 711) पर

कॉल कर�।

را ود

(Urdu):

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔

1-877-374-7993 (TTY: 711). کریں کال

�જરાતી (Gujarati):

ચના: ો તમે ાતી બોલતા હો, ો િન:લ્ક ભાષા સહાય સેવાઓ તમારા માટ લબ્ધ છે. ોન કરો 1-877-374-7993 (TTY: 711).

 ພາສາລາວ (Laotian/Lao):

ໂປດ​ຊາບ: ຖ້າ​ວ່າ ທ່ານ​ເວົ້າ​ພາ​ສາ ລາວ, ການ​ບໍ​ລິ​ການ​ຊ່ວຍ​ເຫຼືອ​ດ້ານ​ພາ​ສາ, ໂດຍບໍ່​ເສັຽ​ຄ່າ, ແມ່ນມີ​ພ້ອມໃຫ້​ທ່ານ. ໂທ​ຣ     1-877-374-7993 (TTY: 711).