Nondiscrimination Notice & Accessibility Requirements

Discrimination is Against the Law

Care N’ Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Care N’ Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Care N’ Care:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified sign language interpreters
    • Information written in other languages

If you need these services, contact your HealthCare Concierge at 1-877-374-7993 (TTY: 711) October 1 – February 14, 8 AM – 8PM Central, 7 days a week; February 15 – September 30, 8 AM – 8PM Central, Monday through Friday.

If you believe that Care N’ Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:  Care N’ Care, Attn: Appeals and Grievances, 1701 River Run, Suite 402, Fort Worth, TX 76107, 1-877-374-7993, (TTY 711), or via fax at 817-810-5214.  You can file a grievance in person or by mail, fax, or email.  If you need help filing a grievance, the Appeals and Grievances Department is available to you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

 

English:

ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you.  Call 1-877-665-2622 (TTY: 711).

Spanish:

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-665-2622 (TTY: 711).

Vietnamese:

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-877-665-2622 (TTY: 711).