Know Your Medicare Options.

It’s easier than ever to get the answers you need.

Call to Schedule Consultation Today

Call 833-503-6863 to speak to a Medicare Advantage Specialist.

What is Medicare and Medicare Advantage?

Medicare is an insurance program offered through the federal government that covers medical services and hospital care for people 65 or older, younger people with certain disabilities and people with End Stage Renal Disease (ESRD).

Medicare Advantage is insurance offered by Medicare approved private companies to provide all the benefits of Part A and Part B plus additional benefits that Medicare does not cover. Many Medicare Advantage plans cover prescription drugs within their plans.

Medicare Basics

Part A of Medicare helps cover:

  • Inpatient hospital care
  • Skilled nursing facility care
  • Home health care
  • Hospice care
  • Blood

Part B of Medicare helps cover:

  • Doctors office visits
  • Outpatient care
  • Home health care
  • Durable medical equipment
  • Some preventive services
  • Prescription drugs-under certain circumstances

Additional Coverage Options

Part C of Medicare is a Medicare Advantage Plan. It covers:

  • Part A
  • Part B
  • Sometimes part D of Medicare

Part D of Medicare Helps cover:

  • Prescription Drugs

Are you eligible for Medicare Advantage?

You are entitled to Part A

You are enrolled in Part B (premium may be required)

You are a US Citizen or Lawful Resident

You are a permanent resident of the plan’s service area

When should you enroll in Medicare?

Call to Schedule Consultation Today

Call 833-503-6863 to speak to a Medicare Advantage Specialist.

Experience Care N’ Care

You deserve a Medicare Advantage plan that makes it easy to get the care you need, when you need it.

Care N’ Care is a local Medicare Advantage health plan owned by Southwestern Health Resources, providing North Texas Medicare beneficiaries in Collin, Cooke, Dallas, Denton, Erath, Hood, Johnson, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, and Wise Counties affordable alternatives that improve and simplify Medicare coverage.

With both HMO and PPO Medicare Advantage health plans, Care N’ Care offers all of the benefits included in original Medicare plus additional benefits and services, including our Customer Experience Team to assist you throughout your healthcare experience.

Attend a Free Medicare Seminar

Medicare Advantage Frequently Asked Questions

Q: Am I eligible for Medicare?

You are eligible for Original Medicare (A and B) if:

  • You are at least 65 years old, or you are under 65 and qualify for disability.

AND

  • You are a U.S. citizen or a legal resident who has lived in the U.S. for at least five consecutive years.

Q: Can I get Medicare if I am still working?

Yes! Even if you keep health insurance through an employer, speak to a Medicare Specialist to learn how you can ensure you’re not penalized when you enroll in Medicare later.

Q: What is Original Medicare as a Standalone

Part A of Medicare helps cover:

  • Inpatient hospital care
  • Skilled nursing facility care
  • Home health care
  • Hospice care
  • Blood
Part B of Medicare helps cover:
  • Doctors office visits
  • Outpatient care
  • Durable medical equipment
  • Home health care
  • Some preventive services
  • Prescription drugs-under certain circumstances

› Copay and Coinsurance paid by you

› No Drug Coverage leaving you exposed to penalties

› No maximum out-of-pocket

Q: What can I expect when joining a Medicare Advantage Plan

  • You will continue to pay your Part B Premium.
  • Your current plan may be affected if you join a Medicare Advantage plan.
  • You will use your plan’s member ID card instead of your Medicare card.
  • Medicare Supplement (Medigap policy) and Medicare Advantage Plans (Part C) are not the same thing.
  • Using network providers will help keep your costs lower.
  • Medicare Advantage plans offer a Maximum Out-Of-Pocket amount.
  • If you enroll in Part D late, you may have to pay a penalty.
  • A Medicare Advantage plan offers additional benefits in addition to what Original Medicare covers.
  • If receiving assistance from a sales agent, broker, or other individual employed by or contracted with a Medicare Advantage plan, he/she may be paid a commission based on your enrollment in the plan.

Q: How does an HMO plan work?

  • You choose a Primary Care Physician who will help navigate your healthcare needs.
  • You choose network providers and facilities to receive your healthcare services.
  • Our network arrangements allow us to create savings that we share with you.
  • If you need emergency or urgent services, go to the emergency room closest to you!
  • You may need a referral to see specialists and receive certain services.
  • Lower out-of-pocket costs
  • You have the ability to select a different Primary Care Physician as needed.

Q: How does a PPO plan work?

  • You have a network of doctors, specialist and facilities contracted with the plan to provide services.
  • You can see providers out-of-network. Reminder– providers that do not contract with us are not obligated to treat you, except in emergency situations. Cost- sharing will be lower at in-network providers.
  • You should expect to pay more if you choose to use out-of-network providers.
  • PPO plans may not impose prior authorization requirements for Out-of-Network services but member or provider can request an advance determination of coverage.

Download the 2023 Medicare Questions? Answered. Guide

A resource to help you navigate your Medicare options.

Click to Download

Descargar en Español 

Ready to Get Started?

Call one of our Medicare Specialist today at 833-503-6863 (TTY 711). They are available 8am to 8pm, CST seven days a week from October 1 – March 31, or 8am to 8pm, CST, Monday through Friday April 1 – September 30 to help with any questions you may have.

Explore 2023 Plans

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Care N’ Care community

Care N’ Care Insurance Company, Inc. (Care N’ Care) is an HMO and PPO plan with a Medicare contract. Enrollment in Care N’ Care depends on contract renewal.

This information is not a complete description of benefits. Call 1-833-503-6863 (TTY 711) for more information. If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-833-503-6863 (TTY 711) 8 am- 8 pm, CST, Monday through Friday. Free gift without obligation to enroll.

Care N’ Care Insurance Company, Inc. 1603 Lyndon B. Johnson Freeway, Suite 300, Farmers Branch, TX 75234.

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Page last updated: Feb 24, 2023
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Order by Phone

Call 1-833-492-9866 (TTY:711)
Customer service representatives are available Monday – Friday 7 am – 6 pm CST, to assist you.

Order Online

Please visit https://livewell.medline.com/CNC to place your order.

 

To download a copy of the OTC Catalog, go to:

  • 2023 Plan Documents

 

Find a Pharmacy

2023 Find a Pharmacy 

Printable Forms

PHI Form :: (English) (Español)

Automatic Bank Draft Form :: (English) (Español)

Direct Member Reimbursement Request :: (English) (Español)

Vision Out-of-Network Claim Form :: (English)

DentaQuest Dental Out-of-Network Claim Form :: (English)

Appointment of Representative :: (English) (English- Large Print) (Español) (Español – Letra Grande)

Optional Supplemental Benefit Enrollment Request Form :: (English) (Español)

Find a Hearing Provider

TruHearing

(833) 492-9866

Our Partners

YMCA logo

Care N’ Community has partnered with several Tarrant County YMCAs to jointly offer a host of weekly programs designed to increase independence, reduce isolation and encourage healthy living of local-area seniors.

The programs – open to all seniors in the area – vary greatly from week to week, depending on the needs and wants of the participants. Some programs stress physical activity, such as water aerobics; some are strictly social, such as adult coloring classes or organized breakfast and lunch groups; and some are educational, such as safety tips from local police or healthcare tips from local doctors and nurses.

Currently, Care N’ Community offers programming at the following YMCA locations:

  • Airport Area YMCA
  • Benbrook YMCA
  • Northwest YMCA
  • Westside YMCA
Speak to a Local Medicare Guide Today!

Call one of our Local Medicare Guides today at 1-800-994-0217 (TTY 711).

They are available 8am to 8pm, CST seven days a week from October 1 – March 31, or 8am to 8pm, CST, Monday through Friday, April 1 – September 30 to help with any questions you may have.

Member Portal

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Contact your Customer Experience Team by phone, email or mail:

Email: yourteam@cnchealthplan.com

Call: 1-877-374-7993 (TTY 711)

October 1 – March 31, 8 am – 8 pm, (CST) seven days a week or April 1 – September 30,  8 am – 8 pm (CST), Monday through Friday.

Mail: Care N’ Care Insurance Company, Inc.

Attn: Customer Experience Team
1603 Lyndon B. Johnson Freeway, Suite 300
Farmers Branch, TX 75234

Contact your Provider Concierge by phone or email for assistance:

By Email: providerconcierge@cnchealthplan.com

By Phone: 817-687-4004

Care N’ Share Newsletter

Members automatically receive a copy mailed to your home. If you would prefer to receive electronically and save paper – Sign-up today! Just complete the form below and we will add you to our eNewsletter that is delivered by email, every quarter. It is the same newsletter that is mailed to members homes.

Communication Preference

How do you want to hear from us?

It’s your choice! Email, Text Messages, U.S. Mail or some of each?

In an effort to reduce paper and deliver communication to our members, we offer plan material and communications electronically to our members. If you choose, we will securely send plan materials to your email address instead of your mailbox. It’s easy and will help us reduce our carbon footprint by limiting the materials we print.

The email electronic option does not apply to all mailings sent to you from Care N’ Care. To protect your personal health information, we will continue to send personal health information to you by U.S. Postal Service.

Make your choice by completing the form below or contacting your Customer Experience Team to assist you.

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  • Confirm Member ID#
  • Annual Notice of Change, Evidence of Coverage, Provider Directory, Summary of Benefits, Formulary
  • Hidden
    Pharmacy Alerts, Member Event Information, Reminders, Health & Wellness Tips. Standard text messaging rates apply.

Pending Approval

Join Our Network

Thank you for your interest in becoming part of the Care N’ Care provider network. Please complete the online contract request form. Provider selection is based on numerous factors.

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Request Plan Material

Need a copy of your plan material? Would you like an electronic copy emailed to you or a printed copy mailed to your home? Complete the form below to let us know and we will make sure you receive as requested!

  • Plan Material Needed

Pay Online

Members may pay their monthly premium online using PayPal. PayPal allows you to make payments using a variety of methods including:

  • PayPal Balance
  • Bank Account
  • PayPal Branded Debit and Credit Cards
  • PayPal Credit
  • Debit Card
  • Credit Card
Replace ID Card

Lost or damaged Care N’ Care member identification card? Complete the online form below to request a replacement card.

To make a change to your primary care physician on your ID card, please contact your Customer Experience Team at 1-877-374-7993 (TTY 711) or email yourteam@cnchealthplan.com

Provider eNewsletter
Request to Receive 1099 Form

  • Individual Provider


  • Group/Ancillary/Facility


  • Demographic Information


  • Contact Person

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    • I hereby grant permission to the rights of my image, likeness and sound of my voice as recorded on audio or video tape without payment or any other consideration. I understand that my image may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of my image or recording. I also understand that this material may be used in diverse educational settings within an unrestricted geographic area.

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      By signing this release I understand this permission signifies that photographic or video recordings of me may be electronically displayed via the Internet or in the public educational setting.

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    Become a Volunteer

    Play a role in the evolution of our growing senior communities while you expand your social circle, refresh those workplace skills you spent so long developing, or just enjoy the satisfaction that comes with being a community volunteer.   Volunteers can be of any age! There are a variety of opportunities for volunteers seeking tasks that are detail-oriented, focused, offer flexibility, and critical to the community.

    Contact Form

    Become a Strategic Partner

    Our mission that Care N’ Community, will work hand-in-hand with the areas in which we serve to create an intergenerational support system that fosters and promotes well-being, empowerment and independence for safe and vibrant aging.

    Our vision is to engage the community in such a way that we all prosper and do not age alone.

    Care N’ Community is looking for strategic partnerships with local businesses and organizations who also have a vested interest in the success of the aging community as well.  Care N’ Care is focusing on the link between strong communities, senior involvement, population health and encouraging our communities to become more involved and innovative in their efforts to work in concert.  These partnerships offer educational, social and volunteer opportunities for everyone.

     

    Contact Form

    Volunteer Opportunities

    Transportation: Every once in a while seniors need a little assistance getting to medical appointments, social or cultural events, worship services, hairdresser or barbers, grocery stores and running errands. There are organizations in our community to assist seniors with these needs. Many seniors need assistance with errands such as grocery shopping, clothing and gift shopping, or picking up prescriptions.

    Social Programs: Staying active in retirement is easy. With the senior social programs, there is always something fun and exciting going on in the area. Help host an outing or just attend. Active seniors will have the opportunity to attend outings such as going to lunch, attending fitness classes, cultural events, and entertainment or going to shopping destinations. There’s no one-size-fits all, there are a variety of activities available. Once a week, once a month, first Tuesday of the month whichever the case may be, we love social and like-minded gatherings. From a men’s breakfast group, to lunch bunches, book clubs, coffee groups, happy hours and small group studies there is an opportunity for everyone. Making new friends and escaping the isolation from home is always a treat.

    Convenience Task & Handyman Services: Assistance with light yard work, minor household organization and cleaning, pet care, plant care, minor household chores such as hard to reach light bulbs, hang pictures, check smoke alarms, moving outdoor furniture, and simple repairs. Neighbors helping neighbors at home. For home repairs that require a little more work or a skilled tradesman, Care N’ Community can refer seniors to organizations that have pre-screened vendors.

    Contact:

    Kelli Blackwelder, Community Engagement Manager
    Phone: 1-844-656-7667
    Email: social@carencommunity.com

    Contact Form

    Attend Activities

    Staying active in retirement is easy. With the senior social programs, there is always something fun and exciting going on in the area.  Active seniors will have the opportunity to attend outings such as going to lunch, attending fitness classes, cultural events, and entertainment or going to shopping destinations.  There’s no one-size-fits all, there are a variety of activities available.  Once a week, once a month, first Tuesday of the month whichever the case may be, we love social and like-minded gatherings.  From a men’s breakfast group, to lunch bunches, book clubs, coffee groups, happy hours and small group studies there is an opportunity for everyone.  Making new friends and escaping the isolation from home is always a treat.

    Contact:
    Kelli Blackwelder, Community Engagement Manager
    Phone: 1-844-656-7667
    Email: social@carencommunity.com

    Contact Form

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