Care N’ Care is an HMO and PPO plan with a Medicare contract. Enrollment in Care N’ Care depends on contract renewal.
This information is not a complete description of benefits. Call 1-800-994-1076 (TTY 711) for more information. If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-800-994-1076 (TTY 711) 8am to 8pm, CST seven days a week from October 1 – March 31, or 8am to 5pm, CST, Monday through Friday April 1 – September 30.
For 2020, Care N’ Care’s PPO plans received an overall plan rating of 4.0 stars. The HMO plan received an overall plan rating of 3.5 stars. Medicare evaluates plans based on a 5-star rating system. Star ratings are calculated each year and may change from one year to the next. Care N’ Care Insurance Company contract #H6328 and #H2171. Learn more about Care N’ Care Star Ratings.
Care N’ Care has free interpreter services to answer any questions you may have about your health or drug plan. To get an interpreter, call the Customer Service department at 1-800-994-1076 (TTY 711). Someone who speaks English or another language can help you. This is a free service.
Care N’ Care Health Plan:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Care N Care. If you believe that Care N’ Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Care N’ Care, Attn: Appeals and Grievances, 1701 River Run, Suite 402, Fort Worth, TX 76107, 1-877-374-7993, (TTY 711), 817-810-5214.
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Care N’ Care is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.