Policies & Procedures
Page last updated: October 01, 2023
© Copyright 2023 – Care N’ Care – All rights reserved. Y0107_24_114_M
Policies & Procedures
© Copyright 2023 – Care N’ Care – All rights reserved. Y0107_24_114_M
Need a copy of your plan material? Would you like an electronic copy emailed to you or a printed copy mailed to your home? Complete the form below to let us know and we will make sure you receive as requested!
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PHI Form :: English or Español
Automatic Bank Draft Form :: English or Español
Direct Member Reimbursement Request :: English or Español
Vision Out-of-Network Claim Form :: English
DentaQuest Dental Out-of-Network Claim Form :: English
Appointment of Representative :: English or English- Large Print or Español or Español – Letra Grande
Disenrollment Form :: English or Español
Call 1-833-492-9866 (TTY:711)
Customer service representatives are available Monday – Friday 7 a.m. – 6 p.m. CST, to assist you.
Please visit athome.medline.com/cnc to place your order.
To download a copy of the OTC Catalog, go to:
llame al 1-833-492-9866 (TTY:711)
Los representantes de servicio al cliente están disponibles de lunes a viernes de 7 a.m. a 6 p.m. CST para ayudarlo.
Visite athome.medline.com/es/cnc para realizar su pedido.
Para descargar una copia del Catálogo OTC, vaya a:
On June 22, 2023, Care N’ Care (CNC) Insurance Company, Inc. was notified that one of our vendors, TMG Health, Inc. (TMG), a third-party administrator that processes claims, discovered an information security incident related to personal information belonging to CNC members. This incident was part of a global cybersecurity breach involving the MOVEit Transfer Application used by thousands of organizations worldwide, including TMG, to transfer data.
Once the incident was discovered, TMG immediately initiated an investigation that confirmed an unauthorized party downloaded information belonging to CNC members between May 30, 2023, and June 2, 2023.
Affected CNC members were sent a written notification stating that an unauthorized party downloaded their personal information.
Steps that have been taken:
Safeguarding and securing member information is of the utmost importance to CNC. CNC is working closely with TMG to ensure their systems are updated to block these types of activities and prevent unauthorized disclosures from occurring in the future. TMG has notified law enforcement to mitigate this situation as best as possible.
To help protect affected members from potential identity theft, TMG offers one year of complimentary credit and identity theft monitoring through the data breach mitigation vendor IDX. IDX has a call center team specializing in identity protection to address members’ questions. The center can be reached at 1-888-727-2311 Monday through Friday from 9 a.m. – 9 p.m. ET or through their response website. At this time, we have no reason to believe that anyone has misused CNC member information.
For accommodations of persons with special needs call1-877-374-7993 (TTY 711)
Care N’ Community has partnered with several Tarrant County YMCAs to jointly offer a host of weekly programs designed to increase independence, reduce isolation and encourage healthy living of local-area seniors.
The programs – open to all seniors in the area – vary greatly from week to week, depending on the needs and wants of the participants. Some programs stress physical activity, such as water aerobics; some are strictly social, such as adult coloring classes or organized breakfast and lunch groups; and some are educational, such as safety tips from local police or healthcare tips from local doctors and nurses.
Currently, Care N’ Community offers programming at the following YMCA locations:
Call one of our Local Medicare Guides today at 1-800-994-0217 (TTY 711).
They are available 8am to 8pm, CST seven days a week from October 1 – March 31, or 8am to 8pm, CST, Monday through Friday, April 1 – September 30 to help with any questions you may have.
Email: yourteam@cnchealthplan.com
Call: 1-877-374-7993 (TTY 711)
October 1 – March 31, 8 am – 8 pm, (CST) seven days a week or April 1 – September 30, 8 am – 8 pm (CST), Monday through Friday.
Mail: Care N’ Care Insurance Company, Inc.
Attn: Customer Experience Team
1603 Lyndon B. Johnson Freeway, Suite 300
Farmers Branch, TX 75234
By Email: providerconcierge@cnchealthplan.com
By Phone: 817-687-4004
Members automatically receive a copy mailed to your home. If you would prefer to receive electronically and save paper – Sign-up today! Just complete the form below and we will add you to our eNewsletter that is delivered by email, every quarter. It is the same newsletter that is mailed to members homes.
It’s your choice! Email, Text Messages, U.S. Mail or some of each?
In an effort to reduce paper and deliver communication to our members, we offer plan material and communications electronically to our members. If you choose, we will securely send plan materials to your email address instead of your mailbox. It’s easy and will help us reduce our carbon footprint by limiting the materials we print.
The email electronic option does not apply to all mailings sent to you from Care N’ Care. To protect your personal health information, we will continue to send personal health information to you by U.S. Postal Service.
Make your choice by completing the form below or contacting your Customer Experience Team to assist you.
Pending Approval
Thank you for your interest in becoming part of the Care N’ Care provider network. Please complete the online contract request form. Provider selection is based on numerous factors.
Members may pay their monthly premium online using PayPal. PayPal allows you to make payments using a variety of methods including:
Lost or damaged Care N’ Care member identification card? Complete the online form below to request a replacement card.
To make a change to your primary care physician on your ID card, please contact your Customer Experience Team at 1-877-374-7993 (TTY 711) or email yourteam@cnchealthplan.com
Play a role in the evolution of our growing senior communities while you expand your social circle, refresh those workplace skills you spent so long developing, or just enjoy the satisfaction that comes with being a community volunteer. Volunteers can be of any age! There are a variety of opportunities for volunteers seeking tasks that are detail-oriented, focused, offer flexibility, and critical to the community.
Our mission that Care N’ Community, will work hand-in-hand with the areas in which we serve to create an intergenerational support system that fosters and promotes well-being, empowerment and independence for safe and vibrant aging.
Our vision is to engage the community in such a way that we all prosper and do not age alone.
Care N’ Community is looking for strategic partnerships with local businesses and organizations who also have a vested interest in the success of the aging community as well. Care N’ Care is focusing on the link between strong communities, senior involvement, population health and encouraging our communities to become more involved and innovative in their efforts to work in concert. These partnerships offer educational, social and volunteer opportunities for everyone.
Transportation: Every once in a while seniors need a little assistance getting to medical appointments, social or cultural events, worship services, hairdresser or barbers, grocery stores and running errands. There are organizations in our community to assist seniors with these needs. Many seniors need assistance with errands such as grocery shopping, clothing and gift shopping, or picking up prescriptions.
Social Programs: Staying active in retirement is easy. With the senior social programs, there is always something fun and exciting going on in the area. Help host an outing or just attend. Active seniors will have the opportunity to attend outings such as going to lunch, attending fitness classes, cultural events, and entertainment or going to shopping destinations. There’s no one-size-fits all, there are a variety of activities available. Once a week, once a month, first Tuesday of the month whichever the case may be, we love social and like-minded gatherings. From a men’s breakfast group, to lunch bunches, book clubs, coffee groups, happy hours and small group studies there is an opportunity for everyone. Making new friends and escaping the isolation from home is always a treat.
Convenience Task & Handyman Services: Assistance with light yard work, minor household organization and cleaning, pet care, plant care, minor household chores such as hard to reach light bulbs, hang pictures, check smoke alarms, moving outdoor furniture, and simple repairs. Neighbors helping neighbors at home. For home repairs that require a little more work or a skilled tradesman, Care N’ Community can refer seniors to organizations that have pre-screened vendors.
Contact:
Kelli Blackwelder, Community Engagement Manager
Phone: 1-844-656-7667
Email: social@carencommunity.com
Staying active in retirement is easy. With the senior social programs, there is always something fun and exciting going on in the area. Active seniors will have the opportunity to attend outings such as going to lunch, attending fitness classes, cultural events, and entertainment or going to shopping destinations. There’s no one-size-fits all, there are a variety of activities available. Once a week, once a month, first Tuesday of the month whichever the case may be, we love social and like-minded gatherings. From a men’s breakfast group, to lunch bunches, book clubs, coffee groups, happy hours and small group studies there is an opportunity for everyone. Making new friends and escaping the isolation from home is always a treat.
Contact:
Kelli Blackwelder, Community Engagement Manager
Phone: 1-844-656-7667
Email: social@carencommunity.com
Care N’ Care Health Plan Encourages Men to “Take Charge of Their Own Health” During June’s Men’s Health Month
/in In the News(FORT WORTH, Texas – June 8, 2021) — June is Men’s Health Month, the perfect time for men to reflect on their own health and wellness and make any changes […]
Care N’ Care Health Plan Salutes National Kidney Month With a Reminder for Seniors to Keep Kidneys “Healthy and Strong”
/in In the NewsMarch is National Kidney Month. It’s a time to raise awareness about kidney disease and how to keep kidneys healthy and strong. While kidney health is essential at any age, […]
What You Eat Can Lessen Risk of Cancer
/in In the NewsCare N’ Care Health Plan Reminds Texas Residents to Maintain a Healthy Diet and ‘Be Smart About What You Eat’ as America Celebrates National Cancer Prevention Month (FORT WORTH, Texas […]
Care N’ Care Health Plan Offers Local Seniors Tips for Healthy Aging
/in In the NewsCare N’ Care Health Plan Offers Local Seniors Tips for Healthy Aging (FORT WORTH, Texas – Jan. 19, 2021) — The pandemic changed the way people lived, socialized […]
Care N’ Care Health Plan Employees Brighten the Holidays for Local Seniors Through ‘Senior Santa Program’
/in In the News(FORT WORTH, Texas – Dec. 7, 2020) — For the fourth year in a row, and despite the hurdles caused by COVID-19, employees of Care N’ Care (HMO/PPO) Health Plan […]
Care N’ Care Health Plan Welcomes Methodist Medical Group Into Its Provider Network to Serve Members Throughout North Texas
/in In the News(FORT WORTH, Texas – Oct. 26, 2020) — Care N’ Care (HMO/PPO) Health Plan announced today the addition of Methodist Medical Group into its provider network, effective Nov. 1. Methodist […]
Care N’ Care (HMO/PPO) Health Plan Partners With American Specialty Health to Offer Acupuncture Services to Members Throughout North Texas
/in In the NewsCare N’ Care (HMO/PPO) Health Plan Partners With American Specialty Health to Offer Acupuncture Services to Members Throughout North Texas (FORT WORTH, Texas –Oct. 6, 2020) — Care N’ Care […]
Care N’ Care’s Shane Greene, Pharm. D., Named Fellowship Status in the Texas Society of Health-System Pharmacists
/in In the News(FORT WORTH, Texas – April 7, 2020) — Shane Greene, Pharm. D., director of pharmacy services for Care N’ Care (HMO/PPO) Health Plan, has been named Fellowship status in the […]
Care N’ Care Health Plan Salutes American Heart Month by Offering Seven Tips for a Healthier Heart
/in In the News(FORT WORTH, Texas – Feb. 3, 2020) — February is American Heart Month; and around the nation as well as here in North Texas, Americans are being reminded of what […]
Care N’ Care Health Plan Expands Into Cooke, Erath, Palo Pinto and Somervell Counties
/in In the NewsHMO and PPO Health Plan Now Offered to Medicare Eligible Recipients in 13 Counties Throughout North Texas (FORT WORTH, Texas – Nov. 26, 2019) — Care N’ Care Health Plan […]
Care N’ Care Health Plan Joins With Good N.E.W.S. and CHOICE Community Impact to Support Programs That Enrich the Quality of Life for Local Seniors
/in In the News(FORT WORTH, Texas – Nov. 6, 2019) — Care N’ Care (HMO/PPO) Health Plan announced today that it has joined in partnership with the Good N.E.W.S. Living at Home/Block Nurse […]
Care N’ Care Health Plan PPO Earns Prestigious Four-Star Rating From Medicare
/in In the News(FORT WORTH, Texas – Oct. 17, 2019) — Care N’ Care (HMO/PPO) Health Plan announced today that its PPO products have received a four-star rating by the Centers for Medicare […]
Care N’ Care Health Plan Honors Local Physicians for Outstanding Quality Performance
/in In the News(FORT WORTH, Texas – Aug. 7, 2019) — Care N’ Care Health Plan (HMO/PPO) announced today that 33 of its affiliated physicians have achieved “five-star” recognition for outstanding quality performance […]
Care N’ Care Health Plan Encourages Preventive Care Year-Round and Especially During June’s Men’s Health Month
/in In the News(FORT WORTH, Texas – June 10, 2019) — Men’s Health Month is celebrated every June to help raise awareness of preventable health problems and encourage early detection and treatment of […]
Care N’ Care Health Plan Partners With Industry’s Leading Companies to Positively Impact Members’ Health and Well-Being
/in In the NewsInnovative R.E.A.C.H. Program Provides Members With Chronic Conditions the Additional Support and Resources They Need to Better Manage Their Health (FORT WORTH, Texas – May 20, 2019) — Care N’ […]
Care N’ Care Encourages Seniors to Participate in Community Activities During Older Americans Month
/in In the News(FORT WORTH, Texas – May 13, 2019) — During Older Americans Month in May, Care N’ Care (HMO/PPO) Health Plan is encouraging seniors in North Texas to take advantage of […]
Care N’ Care (HMO/PPO) Health Plan Salutes Physicians Throughout
/in In the NewsNorth Texas in Celebration of National Doctors Day March 30 (FORT WORTH, Texas – March 26, 2019) — National Doctors Day is celebrated each year to recognize physicians for their […]
Care N’ Care (HMO/PPO) Health Plan’s New Medicare Information Guide Available Free to All Residents of North Texas
/in In the NewsImportant Guide Provides Answers to Most Commonly Asked Questions andEmpowers Seniors to be Informed and Confident When Choosing Their Health Coverage (FORT WORTH, Texas – March 25, 2019) —Turning 65 […]
Care N’ Care (HMO/PPO) Health Plan Offers Five Tips for a Healthier Heart
/in In the News(FORT WORTH, Texas – Feb. 11, 2019) — Heart disease is the leading cause of death for men and women in the United States. Fortunately, there are things you can […]
Care N’ Care Health Plan Adds the University of Texas Southwestern Medical Center to its Provider Network
/in In the News(FORT WORTH, Texas – Oct. 23, 2018) — Care N’ Care Health Plan announced today the addition of the UT Southwestern Medical Center hospitals and physicians into its provider network. […]
Care N’ Care Health Plan Honors Local Physicians for Outstanding Quality Performance
/in In the News(FORT WORTH, Texas – Oct. 16, 2018) — Care N’ Care announced today that 28 of its affiliated physicians have achieved five-stars recognition for their outstanding quality performance in 2017. […]
Care N’ Care Health Plan Reminds Residents to Show “Love and Appreciation” on Grandparents’ Day Sept. 9
/in In the News(FORT WORTH, Texas – Aug. 28, 2018) — Sept. 9 is National Grandparents’ Day, and Care N’ Care Health Plan is encouraging all residents of North Texas to use that […]
Care N’ Care Health Plan’s Website Honored
/in In the NewsHealthMetrix Research Cites Website’s “High Relevance and Readiness to Meet User Expectations” in Awarding Care N’ Care its MedicareWebWatch Certification (FORT WORTH, Texas – May 14, 2018) — The website […]
New Medicare Education Center Opened by Care N’ Care Health Plan in Northeast Mall Helps Seniors Select a Health Plan That is Right for Them
/in In the News(FORT WORTH, Texas – May 7, 2018) — Local Medicare recipients now have easier access to answers regarding their health coverage and healthcare needs thanks to a new Medicare Education […]
Care N’ Care Health Plan Joins With Local Firefighters and 6 Stones to Repair Homes of Three Seniors in Richland Hills
/in In the News(FORT WORTH, Texas – April 30, 2018) — Employees from Care N’ Care Health Plan joined together recently with the Richland Hills Professional Firefighters Local 4930 to paint and make minor repairs […]
Care N’ Care Health Plan Offers Tips for Seniors to Enjoy a Healthy Winter
/in In the News(FORT WORTH, Texas) — Winter is here; and as the temperature drops, it can produce plenty of health hazards. For older adults some of the greatest health risks in winter […]
Care N’ Care Health Plan Offers Tips to Make the Most Out of Your Annual Physical
/in In the News(FORT WORTH, Texas – November 13, 2017) — Most people know the importance of having an annual physical. Now Care N’ Care Health Plan wants to make sure that seniors […]
One in Three Seniors Fall Each Year; Care N’ Care Health Plan Offers Tips to Help Avoid This Hazard
/in In the News(FORT WORTH, Texas – September 6, 2017) — It is a startling fact that one out of three seniors experiences a fall each year, making falls the leading cause of […]
Care N’ Care Health Plan Honors Local Physicians for Outstanding Quality Performance
/in In the News(FORT WORTH, Texas – August 15, 2017) — Care N’ Care announced today that 31 of its affiliated physicians have achieved 5 STARs recognition for their outstanding quality performance in […]
Care N’ Care Health Plan Launches New Program Designed to Reduce Isolation and Encourage Healthy Living of Local Seniors
/in In the NewsCare N’ Community to Engage Local Organizations and Resources Around the Belief That “Our Elders are a Shared Responsibility of a Community” (FORT WORTH, Texas – June 19, 2017) — […]
Care N’ Care Health Plan Salutes North Texas Seniors During Older Americans Month in May
/in In the NewsHealth Plan Calls Upon All Area Residents to Take the Time to Recognize and Applaud the Ongoing Contributions Being Made by Seniors (FORT WORTH, Texas) – May 8, 2017 — […]