Care N’ Care members you are more than just members – you are part of our family! We are dedicated to providing our members with the best member experience and as part of our ongoing commitment to enhance our responsiveness to your needs, Care N’ Care has created a Customer Experience Team – a new team concept that builds upon the commitment and personal service of the existing Customer Experience Team program while enriching it in many ways. Your Customer Experience Team member is local, knowledgeable about Medicare, understands how your Care N’ Care plan works and is dedicated to answering all of your questions.
Your Care N’ Care Customer Experience Team can help:
Explain Health Benefits
Let your Customer Experience Team take the guesswork out of understanding your health plan coverage. They can answer questions you may have about your health plan benefits, services, pending claims, or account status.
Find a Healthcare Provider
Customer Experience Team is available to help you access the healthcare you need. They can assist with locating providers within the Care N’ Care network as well as assist you with scheduling an appointment.
Verify Health Plan Coverage and Assist with Claims and Billing
Navigating the healthcare system can sometimes be confusing. Your Customer Experience Team can confirm your health plan coverage, verify status and assist you with the claims and billing process.
Getting you fast, efficient answers when you need help is our first priority. We’re dedicated to providing members with access to the best healthcare and customer service.
Care N’ Care – Not just caring for you, caring about you!